Policies

Late Appointments

We allow a specific amount of time for each service. Should you arrive late the length of your service may be shortened or cancelled to maintain our schedule of appointments for that day. Full service fees will apply.

Reservations

In order to accommodate your selected services we recommend that you book your appointments well in advance to avoid disappointment. We welcome walk-ins based on our availability.

Cancellations

A minimum of 24 hours is required for cancellations so that we may make that time available to our other guests. In some situations of last-minute cancellations or no-shows there will be a 50% deposit required for your next appointment time to be held for you. The deposit will apply to your appointment upon checkout. In the case of a late cancellation or no-show the deposit is not refundable.

Spa Appointments & Arrival

Please arrive early for your service to fill out an Elemental Nature questionnaire that will allow time for your service can be customized with personalized products, essential oils and aromas and allow plenty of time to enjoy your relaxing foot soak. We allot a specific amount of time for each service. Should you arrive late the length of your service may be shortened or cancelled to maintain our schedule of appointments for that day. Full service fees will apply.

Group Bookings

Please schedule group bookings four to six weeks in advance to have access to desired services. A non-refundable 25% deposit is required at the time of the service to secure the date. The deposit will be applied to the services upon checkout. Final payment for groups is due one week prior to the event day. Any same-day cancellations will not be refunded.

Children

A parent or legal guardian must sign a release form for any spa services and accompany guests under the age of 18.

Gratuities

Gratuities are not included in our service pricing. You may provide gratuities to the staff based on your discretion upon checkout.

Payment

We accept Visa, MasterCard, American Express, Discover, Par Exsalonce Gift Cards and cash. We do not accept checks.

Gift Cards

Par Exsalonce gift cards may be purchased at any of our locations or online for any denomination or for specific services. Gift cards may be used for purchasing services or retail items but may not be redeemed for cash.

 

Service descriptions, prices and hours of operation are subject to change without notice.